SHIPPING AND DELIVERY

STATUS JULY 2022

We only send insured shipments with parcel services or freight forwarders. Delivery to packing stations is not possible.

Please refer to the shopping cart for shipping times after selecting the products. These are calculated depending on the selection of goods and our capacity utilisation.

Our shipping costs are calculated automatically in the shopping basket according to the ordered goods and are also displayed there in a binding manner for delivery addresses in Germany. Please note that we reserve the right to correct the shipping costs for deliveries to islands and mountain stations.

As of 1 July 2022, we have changed the calculation of our shipping and packaging costs.

We will deliver the goods free of shipping costs for you if the net value of goods (without VAT) is more than € 1,500. If the net value of goods is less than 1.500,-€, a shipping fee of 90,- € for Germany, Austria and Switzerland is automatically added to the shopping cart. For all other European countries it is 120,- €.

Please note that if the pallet dimensions are less than 2,400 mm on the longest side, the goods can be delivered free kerbside. The goods will then be unloaded from the truck, e.g. via a lifting platform. If the pallet dimensions exceed 2,400 mm, a "small" truck with a lifting platform cannot be ordered! In this case, delivery is free loading sill and the goods must be unloaded on site. Please make sure that there are enough helpers and, if necessary, equipment on site when the forwarding agent delivers the goods.

The forwarding agents will contact you at the telephone number entered in the order process and agree on the day and time with the customer.

If the weight of the order is less than 30 kg and the girth (permissible parcel size) is not exceeded, we will ship the products with a parcel service. For this service a parcel service fee of 9,- € for Germany, Austria and Switzerland is automatically added to the shopping cart. For all other European countries it is 18,- €. Unfortunately, next-day surcharges are not possible via the shop. Please contact us by telephone.

You are also welcome to collect your ordered goods from our premises in Nürtingen. Please note that delivery times apply here as well. When your goods are ready, we will inform you by e-mail and arrange a date for collection.

Delivery to a Packstation is not possible. In the event of mountain or island delivery, we reserve the right to charge separately for any additional costs incurred during delivery in accordance with proof.

Parcel service shipment (under 30 kg and permissible parcel size)

from 1.500,-€ net value of goods free of shipping costs (DE & AT) or from 2.500,- CHF (CH), from 2.500,- € (LU + FR/Alsace) & from 3.500,- € (European countries)
below the net value of goods, parcel service shipping applies 9,-€ (DE & AT) resp. 39,- CHF (CH) and 39,-€ (LU + FR + European countries)

Shipment by forwarding agency

from 1.500,-€ net value of goods free shipping (DE & AT) resp. from 2.500,- CHF (CH), from 2.500,- € (LU + FR/Alsace) & from 3.500,- € (European countries)
below the net value of goods, shipping costs 90,-€ (DE & AT) resp. 120,- CHF (CH) and 120,- € (LU + FR/Alsace) and 250€ (European countries) apply

The following applies:

Delivery: Free loading edge for a pallet length of 2,400 mm and longer. (Unloading of the goods from the lorry must be organised/carried out by the customer on site)
Delivery: Free kerbside for a pallet length of less than 2,400 mm. (Unloading of the goods from the truck is carried out by the freight forwarder, e.g. via a lifting platform at the rear of the truck)